Returns & Exchanges
We want you to be fully satisfied with your official Thirty Seconds To Mars merchandise. If you are not happy with your purchase, you can return or exchange eligible items within 30 days of the delivery date.
Initiate Your Request
Visit our online returns portal and enter your order number and email address to select the items you wish to return or exchange.
Print Your Label
Once approved, download and print your prepaid shipping label and include the original packing slip inside your package.
Package and Ship
Securely pack the unworn and unwashed items in their original packaging and drop the parcel off at any authorized carrier location.
Receive Refund or Exchange
After our warehouse inspects the returned goods, we will process your refund to the original payment method or ship out your new exchange item within 7-10 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing